The Keys to NEMT Success Multiple sessisons Spring 2016

Business Management

Sustaining a Business Approach to Providing Service

Business Management

The Boss is Out of the Office, I Have Been Placed in Charge

Business Management

Technical Assistance - Team Building Opportunities

Business Management

Dispatcher and Schedulers - Being Calm, Cool and Collected

Business Management

Maximizing the Effectiveness of Transportation Provided by Human Service Agencies

Business Management

The Next Generation of Public Transportation

Business Management

Partnerships, Contracting and Negotiations Needed to Remain Viable

Business Management

Strategies to Manage and Sustain Community Transportation Systems

Customer Service

Beyond Traditional Methods of Customer Communication

Customer Service

Customer Focused ADA Services

Finance

Cost Allocation and Its Role in Coordinated Transportation

Finance

Financing: The Key to Dialysis Transportation

Finance

Creative Transit Financing: A Bridge to Self Sufficiency

Finance

Course 306: Financial Planning

Funding

Surviving Funding Base Challenges

Funding

A Look at Rural Transportation Programs Funding and Leveraging Mechanisms

Insurance

Why a Captive?

Insurance

What is the Health Insurance Portability and Accountability Act?

Insurance

Community Transportation Insurance

Insurance

Barriers to Community Transportation Coordination

Insurance

How to Remove Insurance as a Barrier to Coordination

Insurance

Risk Management and Insurance for Human Service Transportation Providers

Medical Service

Overview of Medical Transportation and the Role Played by Medicaid

Medical Service

Partnering w/Medical Providers for NEMT

Medical Service

Working with Managed Care Organizations and Other Health Providers

Medical Service

The Reality of Dialysis Transports: The Global View and the Changing Transportation Landscape

Medical Service

The Reality of Dialysis Transports: A Look at the Larger Picture and Service Options

Medical Service

Transportation By the Numbers: Getting the Most Out of Human Service Transportation

Mobility Management

Building Community Development

Mobility Management

Moving Forward - Which One Fits?

Mobility Management

Keys to Success for Public and Community Transportation: Coordination and Mobility Management

Mobility Management

Human Services Transportation Coordination - Improving Mobility

Mobility Management

Mobility Management: A National Perspective

Mobility Management

Mobility Management: Focus on the Customer

Mobility Management

The Faces of Mobility Management: Which One Fits

Mobility Management

Mobility Management: Helping to Meet Transportation Needs in Maryland

Planning

A Business Concept to Coordinated Planning

Planning

Strategic Plan - The Next Four Years

Planning

Operational Policies - Concept of Operations 101

Planning

Developing Community Transportation Services through a Framework of Collaboration

Planning

Get Connected: Opportunities for Stakeholder Engagement in Transportation Planning

Planning

Sustainability Initiative

Planning

Team Development in Collaborative Planning

Transportation Brokerage

Negotiation with a Broker….You Have to Be Kidding

Transportation Brokerage

Why Not Business as Usual?

Transportation Coordination

Coordination History and Overview

Transportation Coordination

Coordinating Human Service Transportation

Transportation Coordination

Human Services Transportation Coordination

Transportation Coordination

Technical Assistance Tools

Transportation Coordination

Consolidation or Coordination?

Transportation Coordination

Creating Additional Transportation Services in Rural Communities

Transportation Coordination

Rural Public Transportation Regionalization

Transportation Coordination

NEMT: A Strategic Vision

Transportation Policy

Transportation Policy 101: Things to Remember

Transportation Policy

Coordination Operational Policy Development